Key Elements of a Service-Oriented Business Model

Business services

Business services are an identifiable subset of economic services. As such, they share many of the same characteristics. They are concerned with the design and delivery of value for customers. Businesses act both as providers of services and as consumers of services. Ultimately, these services help businesses create value and build a sustainable competitive advantage. In this context, there are many ways to design and implement an effective service-oriented business model. In this article, we’ll discuss some of the key elements of a service-oriented business model.

Service model

In business, the service model is the way a firm provides intangible value to customers. This model often comprises one or more business processes, several functional applications, and various IT CIs. The service model shows how these components interact, including how failures propagate and affect upstream services.

Service culture

Customer service is an essential element of any business, and a service culture focuses on improving customer experience. A strong service culture leads to higher customer satisfaction and a greater number of repeat customers. It also encourages employee motivation and a positive experience.

Service delivery

Business services delivery focuses on the processes that help companies provide the amenities and services that people desire. It also links organizations with the resources to provide these services. These processes can be customized to meet the needs of individual clients and customers, based on function and price. When done well, service delivery can differentiate your company from the competition and create a favorable brand image for your company.


Businesses can have many different costs that are not visible on an income statement. These include direct labor costs, materials, utilities, commissions, bonuses, and time. These costs are often variable and depend on how much work is performed or how many hours are worked. Including these costs in your pricing plan will help you determine the total cost of your services.

Salary ranges

Salary ranges for business services positions vary depending on the job function and location. An engineering employee can earn up to $101,546 a year, while a retail worker can make up to $36,412. Salary ranges are an effective way to attract and keep the best employees. You can find a salary range based on your location, experience, and job requirements by using an online calculator.